Shipping & Delivery Policy

At Mueblin Ltd, we aim to provide a smooth, reliable, and professional delivery experience for all our sofas and beds. This policy explains how delivery works and what you can expect once you place an order.

🚚 1. Delivery Areas

We currently deliver across the United Kingdom.

For deliveries outside the UK, please contact us before placing your order to confirm availability and pricing.

💷 2. Delivery Costs

  • Delivery charges are calculated at checkout based on location and product size
  • Additional surcharges may apply for remote areas, including:
    • Scottish Highlands
    • Northern Ireland
    • Isle of Man

👉 Any applicable surcharge will be clearly communicated before dispatch.

⏱ 3. Delivery Times

Made-to-Order Products

  • Most sofas and beds are delivered within 4–8 weeks
  • Estimated delivery time will be confirmed at the point of purchase

In-Stock Items

  • Typically delivered within 7–14 working days

👉 All delivery times are estimates only and may vary due to production or courier factors.

📦 4. Delivery Process

  • You will receive confirmation once your order is dispatched
  • Large items are delivered by a two-person delivery team
  • Our delivery partner will contact you to arrange a convenient delivery date and time slot

Access & Placement

  • Delivery is ground floor only, unless agreed in advance
  • Customers must ensure:
    • Clear and safe access
    • Adequate space for delivery

👉 If special arrangements are required (stairs, tight access), please inform us before delivery.

❗ 5. Failed or Missed Deliveries

  • If no one is available at the agreed delivery time, a re-delivery fee may apply
  • If delivery cannot be completed due to access issues, this may be treated as a failed delivery

👉 In such cases, additional charges or return fees may apply.

🔍 6. Inspection on Delivery

Please inspect your items upon delivery.

If you notice any visible damage:

  • Inform the delivery team immediately
  • Note the issue on the delivery receipt (if possible)

We recommend contacting us within 48 hours with photographic evidence so we can resolve the issue quickly.

🛠 7. Damaged or Faulty Items

If your item arrives damaged or faulty:

We will arrange a repair, replacement, or refund in line with our Returns & Refunds Policy.

⚠️ 8. Delays Outside Our Control

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Severe weather
  • Courier or logistics disruptions
  • Supplier or material shortages

In such cases, we will keep you informed and arrange a new delivery date where possible.

📍 9. Order Tracking

  • Tracking information will be provided where available
  • For large items, our delivery partner will contact you directly to schedule delivery

📏 10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery details (address, phone number)
  • Ensuring the item will fit through:
    • Doorways
    • Hallways
    • Staircases

👉 If delivery fails due to incorrect information or insufficient access, additional charges may apply.

⚖️ 11. Your Rights

This policy operates alongside your rights under the Consumer Rights Act 2015 and other applicable UK regulations.

📧 12. Contact Us

For delivery enquiries or special requirements:

Mueblin Ltd
📧 Email: cs@mueblin.co.uk
🌐 Website: www.mueblin.co.uk