Effective Date: 24 November 2024
Company Name: Mueblin Ltd
Website: www.mueblin.co.uk
Contact Email: cs@mueblin.co.uk
At Mueblin Ltd, we want you to feel confident in your purchase. Please read our policy carefully to understand your rights and responsibilities when ordering from us.
✅ 30-Day Money Back Guarantee
We offer a 30-Day Money Back Guarantee on all standard (non-custom) products.
If you are not completely satisfied, you may request a return within 30 days of delivery, subject to the conditions below.
🔁 Change of Mind Returns
If you wish to return an item due to a change of mind:
- You must notify us within 30 days of delivery
- The item must be:
- Unused
- In resalable condition
- You may:
- Arrange your own courier, or
- Request collection from us (collection fee applies)
👉 Return logistics costs are the customer’s responsibility and will vary depending on item size and location.
🛠 Faulty, Damaged or Incorrect Items
If your product:
- Arrives damaged,
- Has a manufacturing fault, or
- Is incorrect (not what you ordered)
We will:
- Arrange free collection, and
- Provide a full refund or replacement
👉 At no cost to you.
We recommend reporting any issues within 48 hours of delivery with photographic evidence so we can resolve the issue quickly.
⚖️ Your Legal Right to Cancel
Under UK law (Consumer Contracts Regulations 2013), you have the right to cancel your order within 14 days of delivery, without giving any reason.
- You must notify us within this period
- You then have 14 days to return the item
- Refunds will include the standard delivery cost
We may reduce your refund if the item shows signs of use beyond what is necessary to inspect it.
🚚 Delivery & Access Responsibilities
Customers are responsible for ensuring that items can be safely delivered into their property.
Please check:
- Doorways
- Hallways
- Staircases
- Access routes
before placing your order.
If delivery cannot be completed due to access restrictions, the order will be treated as a change-of-mind return, and return fees may apply.
🛠 Custom & Made-to-Order Sofas
Customised, bespoke, or made-to-order items are non-returnable, unless they are faulty or incorrect.
Please ensure all measurements, fabrics, and colour choices are correct before placing your order.
📦 Condition of Returns
Returned items must be:
- Unused
- Undamaged
- In resalable condition
- Returned in original packaging where reasonably possible
Items not meeting these conditions may be:
- Refused, or
- Subject to a deduction in value
🧾 Proof of Purchase
All returns must include a valid order confirmation or receipt.
🔄 Exchanges
Exchanges may be available within 30 days, subject to stock availability.
Additional delivery charges may apply unless the item is faulty or incorrect.
💷 Refunds
- Refunds are processed within 5–10 working days after inspection
- Refunds are issued to the original payment method only
- Original delivery charges are non-refundable, except where required by law
🏆 Our Guarantees
- 30-Day Money Back Guarantee – on standard products
- 5-Year Structural Guarantee – covering sofa and bed frames
These guarantees are provided in addition to your rights under the Consumer Rights Act 2015.
⚖️ Legal Rights
Nothing in this policy affects your statutory rights under UK law.
📧 Contact Us
For all return and refund enquiries:
Mueblin Ltd
📧 Email: cs@mueblin.co.uk
🌐 Website: www.mueblin.co.uk