Effective Date: 1 September 2024
Company Name: Mueblin Ltd
Website: www.mueblin.co.uk
Contact Email: cs@mueblin.co.uk
At Mueblin Ltd, we aim to provide a smooth and reliable delivery service for all our sofas and beds. This policy explains how we handle shipping, delivery times, and what you can expect once you place an order with us.
1. Delivery Areas
- We currently deliver to addresses within the United Kingdom.
- If you require delivery outside the UK, please contact us before placing your order to check availability and costs.
2. Delivery Costs
- Standard delivery charges are calculated at checkout based on location and product size.
- Additional surcharges may apply for deliveries to remote areas (e.g., Scottish Highlands, Northern Ireland, Isle of Man).
3. Delivery Times
- Made-to-order products: Estimated delivery times will be confirmed at the point of purchase. Most sofas and beds are delivered within 4–8 weeks, depending on production and location.
- In-stock items: Typically delivered within 7–14 working days.
- Delivery dates are estimates and may vary due to supplier or courier delays.
4. Delivery Process
- You will receive confirmation once your order is dispatched.
- Large items (sofas, beds) will be delivered by a two-person delivery team. They will contact you to schedule a suitable delivery date and time slot.
- Deliveries are to the ground floor only unless otherwise arranged in advance. Please ensure clear access for the delivery team.
5. Missed Deliveries
- If no one is available to accept the delivery at the agreed time, a re-delivery fee may apply.
- Please ensure someone is present to receive and sign for the order.
6. Damaged Goods in Transit
- Please inspect all items on delivery.
- If an item arrives damaged, you must notify the delivery team immediately and contact us at cs@mueblin.co.uk within 48 hours with supporting photos.
- We will arrange for a replacement, repair, or refund in line with our Returns & Refunds Policy.
7. Delays Outside Our Control
We are not responsible for delays caused by events outside our reasonable control, including severe weather, courier disruptions, or supplier shortages. In such cases, we will contact you as soon as possible to arrange an alternative delivery date.
8. Order Tracking
Where possible, tracking information will be provided once your order is dispatched. For large items requiring scheduled delivery, our delivery partner will contact you directly to arrange delivery.
9. Customer Responsibilities
- Ensure that delivery details (address, contact number, access instructions) are accurate at checkout.
- Check measurements of your property (doorways, staircases, hallways) to confirm the product can be delivered successfully.
- We are not responsible for failed deliveries due to insufficient access.
10. Contact Us
If you have any questions about delivery or special requirements, please contact us:
Mueblin Ltd
Email: cs@mueblin.co.uk
Website: www.mueblin.co.uk