Effective Date: 24 November 2024
Company Name: Mueblin Ltd
Website: www.mueblin.co.uk
Contact Email: cs@mueblin.co.uk
At Mueblin Ltd, we want you to feel confident in your purchase. Please read our policy carefully to understand your rights and responsibilities when ordering from us.
✅ 30-Day Money Back Guarantee
At Mueblin, every sofa and bed is crafted with care and attention to detail. However, if for any reason you are not completely satisfied, we offer a 30-Day Money Back Guarantee on all standard products.
If you wish to return your item, please note the following conditions:
- If your return is due to change of mind, you will be responsible for the return logistics cost, which will be calculated at the time of collection based on the product’s size and your location.
- If the product arrives faulty, damaged, or incorrect, Mueblin Ltd will arrange collection free of charge and provide either a full refund or a replacement sofa.
- Delivery costs are non-refundable, except where the product is faulty or incorrect.
- Any damage or defect must be reported within 48 hours of delivery, with photographic evidence provided.
🚚 Delivery & Access Responsibilities
Customers are responsible for ensuring that sofas can be safely delivered into their property. Please measure doorways, hallways, staircases, and access points before placing your order.
If a sofa cannot be delivered due to access restrictions, the order will be treated as a change-of-mind return, and return fees will apply.
🛠 Custom & Made-to-Order Sofas
Customised, bespoke, or made-to-order sofas are non-returnable unless they arrive faulty or incorrect.
Please double-check your measurements, fabric choices, and colours before placing your order.
📦 Condition of Returns
- Returned products must be unused, undamaged, and in their original packaging to qualify for a refund.
- Items not in resaleable condition may be refused or subject to a partial refund.
🧾 Proof of Purchase
All returns must include a valid order confirmation or receipt to be eligible for processing.
🔄 Exchanges
- Exchanges may be available within 30 days, subject to stock availability.
- Customers are responsible for any additional delivery charges unless the product is faulty or incorrect.
💷 Refund Timeline
- Once your return is received and approved, refunds are processed within 5–10 working days.
- Refunds are issued to the original payment method only.
🏆 Guarantees You Can Trust
- 30-Day Money Back Guarantee – for all standard products.
- 5-Year Structural Guarantee – covering sofa and bed frames for long-term peace of mind.
These guarantees operate in addition to your statutory rights under the Consumer Rights Act 2015.
⚖ Legal Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015.
📧 Contact Us
For all return and refund enquiries, please contact us at:
Mueblin Ltd
📧 Email: cs@mueblin.co.uk
🌐 Website: www.mueblin.co.uk