Effective Date: [Insert Date]
Company Name: Mueblin Ltd
Website: www.mueblin.co.uk
Contact Email: cs@mueblin.co.uk
At Mueblin Ltd, we want every customer to feel completely satisfied with their purchase. If for any reason you are not happy with your order, this policy explains your rights and our procedures for returns, refunds, and guarantees.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all standard products purchased from our website.
To qualify:
- The product must be returned within 30 days of delivery.
- The item must be unused, in its original condition, and with all packaging intact.
- Proof of purchase (order confirmation or receipt) must be provided.
Refunds will be issued via the original payment method once the return has been inspected and approved.
2. Exemptions (Non-Returnable Items)
Certain items cannot be returned unless faulty or damaged:
- Customised or made-to-order products (e.g., bespoke sofa sizes, custom fabrics).
- Products damaged due to misuse, neglect, or improper care.
- Items returned without original packaging or not in resaleable condition.
3. Returning an Item
To initiate a return, please contact us at cs@mueblin.co.uk with your order number and reason for return.
- Customers are responsible for arranging return shipping and associated costs unless the item is faulty or damaged on arrival.
- For large items (sofas and beds), we can assist with collection at an agreed cost.
4. Refunds
- Once your return has been received and inspected, we will notify you by email.
- If approved, your refund will be processed within 5–10 working days to the original payment method.
- Delivery costs are non-refundable (except in cases of damaged or defective products).
5. Damaged or Faulty Items
If your product arrives damaged or develops a manufacturing fault within the guarantee period:
- Contact us within 48 hours of delivery for transit damages.
- Contact us at any time during the 5-year structural warranty period for frame-related faults.
We may request photos or evidence before arranging a replacement, repair, or refund.
6. 5-Year Structural Warranty
All sofa and bed frames are covered by a 5-year structural warranty. This covers:
- Frame breakages due to defective materials or craftsmanship.
- Structural faults that prevent normal use.
Exclusions:
- Normal wear and tear.
- Accidental or intentional damage.
- Issues caused by improper care, cleaning, or modifications.
7. Exchanges
If you wish to exchange your product for a different model or size, please contact us within 30 days of delivery. Exchanges are subject to availability and may involve additional delivery costs.
8. Your Legal Rights
Our policy does not affect your statutory rights under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
9. Contact Us
For all return and refund enquiries, please contact us at:
Mueblin Ltd
Email: cs@mueblin.co.uk
Website: www.mueblin.co.uk