Privacy Policy

Effective Date: 30 August 2026

Mueblin Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how and why we use it, who we may share it with, how long we keep it, and the rights available to you.

This policy applies when you visit our website, create an account, place an order, request fabric samples, contact us, or otherwise interact with Mueblin.

1. Who We Are

For the purposes of UK data protection law, Mueblin Ltd is the data controller responsible for the personal information described in this Privacy Policy.

Company: Mueblin Ltd
Company Number: 16396569
Registered in: England and Wales
Registered Office: Unit CS4 Junction 7 Business Park, Blackburn Road, Accrington, England, BB5 5JW
Email: cs@mueblin.co.uk

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

Identity information: such as your name.
Contact information: such as your email address, telephone number, billing address and delivery address.
Order information: including products ordered, selected colours, fabrics, sizes, quantities, delivery details, order history, deposits, balances and refunds.
Payment information: including payment status, payment method, transaction identifiers and other limited payment information supplied by our payment providers. We do not normally receive or store your full payment card number.
Account information: including account details, preferences and information associated with your customer account.
Communications: including emails, enquiries, complaints, customer service messages and other correspondence with us.
Fabric sample information: including the samples requested and the contact or delivery information needed to fulfil your request.
Technical information: including IP address, browser type, device type, operating system and similar technical information.
Website usage information: including pages viewed, interactions with our website and information collected through cookies or similar technologies where permitted.
Marketing preferences: including whether you have agreed to receive marketing communications and any opt-out preferences.

We do not intentionally collect special category information, such as information about health, religion, ethnicity or political opinions, through our normal retail activities.

3. How We Collect Your Information

We may collect personal information:

Directly from you when you place an order.
When you create or manage a customer account.
When you request free fabric samples.
When you contact us by email, website forms, messaging services or other communication methods.
Automatically when you use our website, through essential cookies and similar technologies.
Through analytics or advertising technologies where these are enabled and you have provided any consent required by law.
From payment providers when they confirm or process a payment, refund or payment status.
From delivery or service partners where necessary to manage your order or resolve a delivery issue.

4. How We Use Your Personal Information

We may use personal information to:

Process, manufacture, manage and fulfil your orders.
Process deposits, balances, payments and refunds.
Arrange delivery and communicate about delivery.
Provide free fabric samples where requested.
Create and manage customer accounts.
Respond to questions, complaints and customer service enquiries.
Provide information relating to products you have purchased.
Prevent fraud, abuse and unauthorised activity.
Protect our website, customers and business systems.
Maintain records for accounting, tax and legal purposes.
Improve our products, services and website.
Understand website performance and usage where permitted.
Send marketing communications where permitted by law.
Comply with legal and regulatory obligations.
Establish, exercise or defend legal claims.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for using your personal information.

Contract

We process information where it is necessary to enter into or perform a contract with you. This includes processing orders, arranging delivery, dealing with payments and providing customer service relating to your purchase.

Legal Obligation

We process information where necessary to comply with legal obligations, including tax, accounting, consumer protection and regulatory requirements.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. These interests may include preventing fraud, securing our website, maintaining business records, improving customer service and protecting our legal rights.

Consent

Where required, we rely on your consent for activities such as certain non-essential cookies, analytics, advertising technologies or electronic marketing.

Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect processing that was lawful before the consent was withdrawn.

6. Payments

Payments are processed through the payment methods and payment providers available at checkout, which may include Stripe, PayPal and other enabled payment services.

Payment providers process payment information under their own privacy policies and security arrangements.

Mueblin does not normally receive or store your full credit or debit card number. We may receive information such as payment status, transaction identifiers, payment method and limited card information such as the final digits of a card where supplied by the payment provider.

Some payment providers may carry out fraud prevention, identity, credit or payment-risk checks in accordance with their own privacy notices and legal obligations.

7. Cookies & Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the website to operate. For example, cookies may be required to maintain your shopping basket, provide checkout functionality, maintain security or remember essential session information.

Where required by law, non-essential cookies and similar technologies are only used after you have provided consent through our cookie consent controls.

Non-essential technologies may include:

Analytics technologies used to understand website performance and usage.
Advertising or conversion measurement technologies.
Technologies used to understand the effectiveness of advertising campaigns.

You can use the cookie controls available on our website to manage applicable non-essential cookie preferences.

You may also control cookies through your browser, although disabling essential cookies may prevent parts of the website, basket or checkout from functioning correctly.

8. Analytics & Advertising

Where analytics or advertising services are enabled, and where required consent has been obtained, we may use these services to understand website usage, measure advertising performance and improve our website and marketing.

These providers may process information such as IP address, device information, browser information, website interactions and advertising identifiers.

Non-essential analytics or advertising technologies that require consent will not be intentionally activated before the relevant consent has been provided.

9. Marketing Communications

We will only send electronic marketing communications where permitted by applicable data protection and electronic marketing laws.

Where consent is required, we will ask for it. In circumstances where the law permits marketing to existing customers without separate consent, we will provide an appropriate opportunity to opt out.

You can unsubscribe from marketing communications at any time using an unsubscribe option provided in the communication or by contacting us at cs@mueblin.co.uk.

Service messages relating to an order, delivery, payment, account or customer service matter are not marketing messages and may still be sent where necessary.

10. Who We Share Personal Information With

We do not sell your personal information.

Where necessary, we may share relevant personal information with:

Payment processors and payment service providers.
Delivery companies, couriers and logistics providers.
Manufacturing or fulfilment partners where necessary to fulfil your order.
Website hosting, technical support, content delivery and security providers.
Email and customer communication service providers.
Analytics and advertising providers where applicable and legally permitted.
Accountants, insurers, solicitors and other professional advisers.
Fraud prevention and security service providers.
Government bodies, regulators, courts or law-enforcement authorities where required by law.
A purchaser, investor or adviser in connection with a genuine sale, restructuring or transfer of all or part of our business, subject to appropriate protections.

We only disclose information that is reasonably necessary for the relevant purpose.

11. International Data Transfers

Some organisations that provide services to us may process personal information outside the United Kingdom.

Where a restricted international transfer takes place, we take appropriate steps to ensure that the information remains protected in accordance with UK data protection law.

Depending on the circumstances, this may include relying on UK adequacy regulations or appropriate contractual safeguards such as the UK International Data Transfer Agreement or the UK International Data Transfer Addendum, together with any legally required assessment of the transfer.

You may contact us if you would like further information about safeguards used for relevant international transfers.

12. How Long We Keep Personal Information

We do not keep personal information for longer than reasonably necessary.

Retention periods depend on the type of information and why it is being used.

Orders, payments and invoices: normally retained for the period required for tax, accounting, warranty, legal and business record purposes, which may be around six years or longer where legally necessary.
Customer accounts: generally retained while the account is active and for an appropriate period afterwards, subject to legal record retention requirements.
Customer service and complaints: retained for as long as reasonably necessary to deal with the enquiry, complaint, warranty issue or potential legal claim.
Marketing preferences: retained for as long as necessary to respect your marketing choices, including maintaining suppression records where necessary to ensure we do not contact people who have opted out.
Security information: retained for a reasonable period based on security, fraud prevention and legal requirements.
Cookie and analytics information: retained according to the relevant cookie duration, consent setting and service provider configuration.

We may retain information for longer where required by law or where necessary for the establishment, exercise or defence of legal claims.

13. Data Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include encrypted connections, access controls, website security measures, account protections, software updates, backups and fraud or threat monitoring.

No internet-based system can be guaranteed to be completely secure, but we take reasonable measures appropriate to the nature of the information we process.

14. Your Data Protection Rights

Depending on the circumstances and the lawful basis being used, UK data protection law may provide you with rights including:

Right of access: to request a copy of personal information we hold about you.
Right to rectification: to ask us to correct inaccurate or incomplete information.
Right to erasure: to ask us to delete personal information in certain circumstances.
Right to restriction: to ask us to restrict processing in certain circumstances.
Right to data portability: to receive certain information in a structured, commonly used and machine-readable format where the right applies.
Right to object: to object to certain processing based on legitimate interests.
Right to withdraw consent: where processing is based on your consent.

You have the right to object at any time to the use of your personal information for direct marketing.

These rights are not absolute and may be subject to legal exemptions or other requirements.

To exercise a right, email cs@mueblin.co.uk.

We may need to request information reasonably necessary to confirm your identity before responding to a request.

We normally respond to valid data protection requests within one month, although the law permits additional time in certain circumstances such as complex requests.

15. Automated Decision-Making

Mueblin does not currently use personal information to make solely automated decisions about customers that produce legal or similarly significant effects.

Payment, fraud-prevention or financial service providers may use automated systems as part of their own services. Where applicable, their own privacy information explains how they use such systems.

16. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate the matter.

Email: cs@mueblin.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

17. Information You Need to Provide

Certain personal information is necessary for us to enter into and perform a contract with you.

For example, we normally need your name, contact details, delivery address and relevant payment information to process and deliver an order.

If required information is not provided, we may be unable to accept, fulfil or deliver an order.

18. Children’s Privacy

Our website and products are not specifically directed at children, and we do not knowingly seek to collect personal information from children through our normal retail activities.

19. Third-Party Websites

Our website may contain links to websites or services operated by third parties. Those organisations are responsible for their own privacy practices.

We recommend reviewing the privacy information provided by a third party before supplying personal information to it.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal requirements.

When we make changes, we will publish the updated policy on this page and update the Effective Date where appropriate.

21. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or your data protection rights, please contact:

Mueblin Ltd
Company Number: 16396569
Unit CS4 Junction 7 Business Park
Blackburn Road
Accrington
England
BB5 5JW

Email: cs@mueblin.co.uk